Table of Contents...
1. Message from the Minister of Industry, Commerce and Technology
2. Message from the Chairman, Standards Council
3. Message from the Executive Director, Bureau of Standards
4. Our Mission Statement
5. Services Offered
6. Handling the Customer's Requests
7. Specific Time Frames
8. Express Service
9. The Customer Role
10. Customer Information Programme
11. Confidentiality of Customer Information
12. Customer Consultation
13. Response to customer Queries & Complaints.

 
 
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