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All customers who visit the offices of the Bureau of Standards
are greeted courteously by staff who are easily recognized
by corporate identification badges |
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Telephones
are answered within five (5) rings and our customers are
not put on hold for longer than thirty (30) seconds. Employees
answering the telephones politely identify themselves
and state the name of the organization and/or their Department. |
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All
national standards may be purchased on request. However,
standards from overseas standards bodies have to be ordered.
Customers are advised of the approximate date when the
document will become available and the cost in the relevant
currency and its local equivalence. |
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All
requests are processed immediately provided the customer
gives adequate information. An estimated turn-around time
is given for each job including complex jobs requiring
sample conditioning, the design of test jigs, development
of methodologies or extensive literature search. |
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The
Bureau's Service Contract Form must be completed for each
job to ensure clarity of the customer's request, to verify
that all relevant contact information is obtained and
for the assessment of delivery capability. |
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Testing
is done in accordance with standard test methods using
calibrated equipment traceable to primary standards. |
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A
Certificate or Report is issued on the completion of each
job. |
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Customers
are contacted if subcontractor's services are required
or where additional or alternate testing and analyses
are necessary to complete the job. |
