The Bureau of Standards Citizen's Charter.
 
EXPRESS SERVICE
Express service is available for some categories of tests. Where special arrangements are made and a surcharge agreed upon, results are given within 2 - 5 working days
Customers who wish to have jobs expedited should indicate this on the Service Contract Form.

 

TABLE OF CONTENTS
Message from the Minister of Industry, Commerce and Technology
Message from the Chairman, Standards Council
Message from the Executive Director, Bureau of Standards
Our Mission Statement
Services Offered
Handling the Customer's Requests
Specific Time Frames
Express Service
The Customer Role
Customer Information Programme
Confidentiality of Customer Information
Customer Consultation
Response to customer Queries & Complaints.
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