FOR IMMEDIATE RELEASE                                                                            

18 October 2022

BSJ celebrates Quality Systems Excellence in Service, Manufacturing and Agriculture

• Small Businesses among those recognized

Kingston, Jamaica: The air of anticipation was rife among representatives of businesses competing for the BSJ’s National Quality Awards at the recently concluded event.

HCHS/Cardiff Hotel & Spa topped the Service category while two time-winner, Dairy Industries Jamaica Ltd copped the Manufacturing category award for a third time.  Hillview Memorial Gardens, located in Montego Bay took the Small Business category at the 13^th staging of the National Quality Awards (NQA) Ceremony, hosted by the Bureau of Standards Jamaica (BSJ), an agency of the Ministry of Industry, Investment & Commerce (MIIC).   

The NQA is Jamaica’s first quality systems based award that seeks to recognize and reward local companies in the Service, Manufacturing and Agricultural Sectors, and from among Micro, Small and Medium-sizes Enterprises (MSMEs), that demonstrate the application of high standards and quality systems in both the production of goods and delivery of service.

AMG Packaging, first runner up in the Manufacturing category also won the Business Results sectional prize and tied with Honey Bun Ltd for the Customer Focus Award. The second runner-up in Manufacturing, Red Stripe, was selected as the manufacturing company with the best Organizational Focus. Winner, Dairy Industries, captured the Human Resource Focus sectional award.

In the Service Category, Delapenha Funeral Home emerged first runner up and the Hi-Lo Food Stores (Cross Roads) was adjudged the second runner up.  Hi-Lo Cross Roads won the Customer Focus sectional award while its sister store, Hi-Lo Food Stores Liguanea received the award for Process Management.

Hydro Garden of Jamaica was the sole recipient in the Agriculture category, taking home the prize for Organizational Focus.

First staged in 2004, the programme was staged annually until 2012 but saw a shift in the format, application and assessment of applicants, leading to the event being staged every other year as of 2014. The programme was suspended in 2020 in the height of the COVID-19 pandemic. Initially recognizing larger companies in the categories of Manufacturing and Service, the BSJ introduced a category for Micro, Small, and Medium-sized Enterprises in 2006, and added Agriculture in 2016.

Complete List of Winners - BSJ National Quality Awards 2022

MANUFACTURING

WINNER                                  - Dairy Industries Jamaica Ltd

1^st Runner Up                                 - AMG Packaging & Paper Company Limited

2^nd Runner Up                                - Red Stripe

Sectional Prizes

Organizational Focus                      - Red Stripe                       

Human Resource Focus                  - Dairy Industries Jamaica Limited

Process Management                    - Grace Food Processors (Meat) Division

Customer Focus                              - Honey Bun Limited and AMG Packaging & Paper Company Limited

Business Results                            - AMG Packaging & Paper Company Limited

SERVICE

WINNER                                              - HCHS/ Cardiff Hotel & Spa

1^st Runner Up                                    - Delapenha Funeral Home 

2^nd Runner Up                                   - HI-LO Food Stores (Cross Roads)

Sectional Prizes

Organizational Focus                      - HCHS/Cardiff Hotel & Spa         

Human Resource Focus                  - Nestle Jamaica Limited              

Process Management                    - HI-LO Food Stores (Liguanea)                 

Customer Focus                             - HI-LO Food Stores (Cross Roads)           

Business Results                            - HCHS/Cardiff Hotel & Spa         

SMALL BUSINESS

WINNER                                              - Hillview Memorial Gardens

1^st Runner Up                                    - Quality Systems Solutions & Initiatives

2^nd Runner Up                                   - Coffee Roasters of Jamaica Limited

AGRICULTURE

Sectional Prize

Organizational Focus                      - Hydro Garden of Jamaica

Awardees in the National Quality Awards programme for 2022, Dale Delapenha, Hillview Memorial Gardens (Excellence in Small Business – Winner in the category), at left; Dr. Janet Dyer, Heart College of Hospitality Services/Cardiff Hotel and Spa (Excellence in Service – Winner in the category), 5^th right; and Radcliffe Walker, Dairy Industries Jamaica Ltd (Excellence in Manufacturing – Winner in the category), 3^rd right, are joined by other winners following the event on Thursday 13 October 2022, at the Jamaica Pegasus. The NQA is staged every two years by the Bureau of Standards Jamaica, an agency of the Ministry of Industry, Investment & Commerce.

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Contact:                               Maxine Fagan

                                            Manager, Communication & Customer Service

                                           Telephone: 876 865 8419, 876 632 4304

                                           E-mail: mfagan@bsj.org.jm