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RESPONSE TO CUSTOMER QUERIES & COMPLAINTS 

If you are not satisfied with our service, please tell us. All queries or complaints should be directed to the Bureau's Customer Relations Officer by filling out the customer complaint form or be sent in writing to: The Executive Director, 6 Winchester Road, Kingston 10

The Customer Relations Officer will immediately respond to the customer and ensure that corrective action is taken as described in the Bureau's Procedure for Corrective and Preventive Action (JBS/QSP/14-01). A time frame of two (2) weeks is given for response to all written complaints.

The Management Review Committee chaired by the Executive Director will review all customer complaints and resolutions to ensure that our customers are satisfied. If you are not satisfied by the corrective action taken, you may take your case to:

Mrs. Carol Royes
Director, Standards and Monitoring Unit
Office of the Cabinet
2a Devon Road
Kingston 6
Tel.: (876) 920-4765
Fax.: (876) 929-6676

and finally:

The Public Defender
78 Harbour Street
Kingston

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Bureau of Standards Jamaica
6 Winchester Road, Kingston 10, Jamaica
Tel: (876) 618-1534, (876) 632-4275

Email: info@bsj.org.jm