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The NQA Programme criteria provide a framework which any organization can use to improve its overall performance. The following five categories make up the award criteria and areas to be assessed:

  • Organizational Focus

  • Customer Focus

  • Human Resource Focus

  • Process Management

  • Business Results

Contact Us

Bureau of Standards Jamaica
6 Winchester Road, Kingston 10, Jamaica
Tel: (876) 618-1534, (876) 632-4275

Email: info@bsj.org.jm

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