The Bureau of Standards Jamaica invites applications for the position of:

Manager, Communications & Customer Service

Job Summary

The Manager, Communications & Customer Service Branch is responsible for conceptualizing, developing and guiding the organization’s communication, marketing, public relations, public education and information strategies and programmes to meet agreed organizational objectives.

Core Functions:

• Identify, develop, implement and evaluate communication, marketing, public relations, public education and information  strategies and programmes  of the  BSJ

• Plan and oversee the design and production of all corporate communication, marketing, public relations, public education and information materials

• Arrange for the effective distribution of marketing and public relations materials

• Develop Work Plan and Budget related to the Communications & Customer Service Branch

• Seek sales opportunities through (direct and indirect) marketing and promotion

• Oversee service development and monitor trends that indicate the need for new services

• Act as a main liaison officer with clientele.

• Compile catalogues describing service offerings.

• Analyze business developments and monitor market trends.

• Select products and accessories to be displayed at trade or special production shows

• Establish  and maintain current client and potential client relationships and database

• Ensure that the proper procedures for marketing activities are maintained. 

• Conduct market surveys and research

• Serve as the BSJ’s Communication Specialist

• Develop and maintain a corporate marketing events calendar

• Develop pricing strategies that balances the BSJ’s objectives with customer satisfaction.

• Liaise with internal departments and units to effectively implement marketing and promotional activities

• Conduct Customer satisfaction survey

• Maintenance of the Quality Environmental and Management System

• Serve as spokesperson for the BSJ

• Develop and implement public education programmes and marketing campaigns

• Manage the relationship between BSJ and its clients, media houses etc.

Knowledge, Skills and Abilities required:

• Advanced computer literacy in Microsoft Office Suite and Project Management software

• Strong competencies in maintaining corporate image and identity

• Working knowledge of media production, communication and dissemination techniques and methods.

• Well-developed knowledge of customer and market dynamics

• Demonstrated project management skills and expertise

• Demonstrated problem solving and decision making skills

• Excellent interpersonal, human relations and networking skills

• Advanced oral, written and communication skills

• Work independently and manage several projects simultaneously

• Excellent research and analytical skills

• Proven ability to adapt to changes in the work environment and manage competing demands

• Excellent planning, budgeting and supervisory skills

Minimum Qualification and Experience:

• BSc. in Marketing/Public Relations or related area

• A post graduate degree in Marketing would be a distinct advantage.

• Training in Supervisory Management

• A minimum of five (5) years working experience in a similar capacity in a medium to large organization

Applications must be submitted no later than 8 July 2019 at 4:00 p.m. by email to:

Manager, Human Resource Management & Development

Bureau of Standards Jamaica

6 Winchester Road

Kingston 10

HRMD@bsj.org.jm

Please note that while we appreciate all applications, only shortlisted applicants will be contacted